❓ Frequently Asked Questions
Do you have a minimum order quantity?
Yes, we require all international orders to have an ongoing minimum order quantity. For reselling in smaller quantities, please contact us for further details.
Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance, Insurance, Origin, and other export documents where required.
What kinds of payment methods do you accept?
Payment can be made via bank account, Western Union, or PayPal. Typically, a 30% deposit is required in advance, with the 70% balance settled against the copy of B/L.
What is the product warranty?
We provide a warranty for our materials and workmanship. Our commitment is to address and resolve all customer issues to your complete satisfaction, whether they fall within the warranty period or not.
How are the shipping fees calculated?
Shipping costs depend on the delivery method. Express is fastest but more expensive, while sea freight is the ideal solution for large quantities. Exact rates are provided once we have details on volume and weight.
What is the production capacity for this equipment?
Our current production capacity is approximately 1000 sets per month, ensuring timely delivery for both standard and customized orders.