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Frequently Asked Questions
Do you have a minimum order quantity (MOQ)?
Yes, we require all international orders to have an ongoing minimum order quantity. However, if you are looking to resell in smaller quantities, please reach out to discuss further possibilities.
Can you supply the relevant documentation for export?
Yes, we can provide most documentation including Certificates of Analysis / Conformance, Insurance, Origin, and other export documents where required.
What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union or PayPal: 30% deposit in advance, 70% balance against the copy of B/L.
What is the product warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. Regardless of warranty status, it is our culture to address and resolve all customer issues.
How are the shipping fees calculated?
Shipping cost depends on the delivery method. Express is fastest but most expensive. Sea freight is the best solution for bulk orders. Exact rates depend on weight, volume, and destination.
Are the product specifications customizable?
Yes, according to our basic information, our products support customized specifications to meet the specific requirements of your packaging production line.