Do you have a minimum order quantity (MOQ)?
Yes, we require all international orders to have an ongoing minimum order quantity. However, if you are looking to resell in smaller quantities, please contact us for specific arrangements.
Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance, Insurance, Origin, and other export documents where required.
What kinds of payment methods do you accept?
Payment can be made via bank account, Western Union, or PayPal. Typically, we require a 30% deposit in advance and 70% balance against the copy of B/L.
What is the product warranty?
We warranty our materials and workmanship. Our commitment is to ensure your satisfaction with our products. We strive to resolve all customer issues regardless of warranty status.
How are the shipping fees calculated?
Shipping costs depend on the delivery method. Express is fastest but most expensive, while sea freight is the best solution for large orders. Exact rates are provided based on weight, volume, and destination.
Are custom specifications available?
Yes, we provide customized solutions based on specific production line requirements and packaging needs.