FAQ
Q1: Are you a factory or trading company?
We were established in 2007, a professional manufacturer in the line of garment label printing and cutting machines for many years.
Q2: Do your machines have quality certifications?
Yes, every model of our machine holds a CE certificate to ensure international safety and quality standards.
Q3: What are your standard payment terms?
Our payment terms are a 50% deposit by T/T in advance, with the remaining 50% balance to be paid before delivery.
Q4: How long is the warranty period?
Generally, machines come with a one-year warranty for free spare parts. We also provide technical support for installation and training.
Q5: What kind of after-sales service do you provide?
Once you purchase our machine, you can contact us via phone or email for any issues. We guarantee a reply within 12 hours to help solve your problems.
Q6: Can you cut different types of label materials?
Yes, the machine integrates cold and hot cutting functions, making it suitable for nylon, polyester, satin, woven labels, and paper tape.